Privacy Policy

Our service is 100% confidential. We will not disclose your status as our client or any information provided by you to other parties without your consent. Rarely, psychologists may discuss cases with other psychologists for the purpose of professional supervision. This ensures you receieve the best possible treatment. Discussions between psychologists don’t identify names and all staff are bound by the same ethics and confidentiality.

However, psychologists in Australia are bound by law and ethical requirements to disclose information to other parties when the following is involved:

• Current abuse or threat of abuse of a child.
• A risk of serious harm to yourself or someone else.
• Details of a serious offense under the Major Crimes Act
• Information requested by a subpoena from the court of law.

Crisis or After Hours Support

Advantage Psychology is not a crisis service. We are unable to provide immediate support outside of our business hours.

In the event of a crisis or mental health emergency, you can call the practice to see if your psychologist has an available appointment for you. If that is not possible, your psychologist will provide you with appropriate contact details for other services.

You also have these options:

• See your local GP.
• Contact the Mental Health Access Team on (02) 8853 4500.
• Go to your nearest hospital emergency department.
• Call Lifeline on 13 1114.
• Call the Salvation Army CareLine on (02) 9331 6000.
• Call the Kids Helpline on 1800 551 800.

The content on this website is a summary only and is not intended to be nor should it be relied on as a substitute for professional advice.